Terms of Service

Last Updated: 2025-03-28

1. Introduction

Welcome to HIC Server - Host India Company Server. These Terms of Service govern your access to and use of our web hosting, cloud services, and related IT solutions. By accessing or using our Services, you agree to abide by these Terms. If you do not agree to these Terms, you must not use our services.

2. Our Services

We provide a variety of web hosting and IT solutions, including but not limited to:

  • Domain registration

  • Shared hosting

  • VPS hosting

  • Dedicated servers

  • Cloud solutions

  • Managed IT services

  • Cybersecurity solutions

  • Custom server configurations

3. Intellectual Property Rights

All content, trademarks, logos, and intellectual property associated with our Services are the exclusive property of HIC Server - Host India Company Server or its licensors. Unauthorized use, reproduction, or distribution of any content from our website or services is strictly prohibited.

4. User Representations

  • You must be at least 18 years of age or have obtained parental/guardian consent.

  • You confirm that all provided information is accurate and complete.

  • You agree to comply with all applicable laws and regulations.

  • You will not use our services for illegal, fraudulent, or unethical purposes.

5. User Registration

To access certain services, users must register for an account. You are responsible for maintaining the confidentiality of your account credentials. Any unauthorized access or security breach must be reported immediately.

6. Purchases and Payment

We accept multiple payment methods, including:

  • PayPal

  • Visa

  • UPI

  • Easy Paisa

  • Bikash

  • E-Sewa

  • Jazz Cash
    Payments must be completed before service activation. We are not responsible for any transaction fees or currency conversion charges.

7. Subscriptions

Some services operate on a subscription basis. By subscribing, you authorize us to charge the applicable fee at the agreed-upon interval. Subscriptions will renew automatically unless canceled prior to the renewal date.

8. Prohibited Activities

You may not access or use the Services for any purpose other than that for which we make the Services available. The Services may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Services, you agree not to:

  • Systematically retrieve data or other content from the Services without written permission.

  • Trick, defraud, or mislead us and other users, especially regarding account security.

  • Circumvent, disable, or interfere with security-related features of the Services.

  • Disparage, tarnish, or otherwise harm us and/or the Services.

  • Use the Services for harassment, abuse, or harm.

  • Submit false reports of abuse or misconduct.

  • Engage in unauthorized framing or linking to the Services.

  • Upload or transmit viruses, malware, or other disruptive content.

  • Engage in automated system usage (e.g., bots, data mining, scraping).

  • Impersonate another user or use someone else’s credentials.

  • Interfere with, disrupt, or overload our systems.

  • Attempt to bypass any security measures or sell/transfer your profile.

9. User-Generated Contributions

The Services do not offer users the ability to submit or post content. Any contributions you transmit may be treated in accordance with the Services' Privacy Policy.

10. KYC Verification

Users purchasing dedicated bare metal servers must complete KYC verification, including valid government-issued ID and proof of address. Failure to complete verification may result in service denial.

11. Termination

We reserve the right to suspend or terminate accounts violating our Terms. Users may request account termination, but no refunds will be issued for policy violations.

12. Governing Law

These Terms are governed by the laws of India. Any disputes must be resolved through legal proceedings in India.



 

Privacy Policy

Last Updated: 2025-03-08

1. Introduction

HIC Server - Host India Company Server ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

2. Information We Collect

When registering for an account or using our services, we may collect the following personal information:

  • Full name
  • Email address
  • Phone number
  • Billing address

You may visit our website without providing personal information, but certain services require registration.

3. How We Use Your Information

Your personal data is collected and stored for the following purposes:

  • Managing your personal account
  • Provision and management of ordered services
  • Processing payments
  • Informing you about service updates, changes, or company news
  • Ensuring compliance with regulatory requirements

4. Data Security

We implement appropriate technical and organizational measures to ensure the security of your personal data and prevent unauthorized access, loss, misuse, or alteration.

5. Disclosure of Information

We do not sell, rent, or share your personal information with third parties, except in the following cases:

  • With your explicit consent
  • To comply with legal requirements or protect our rights
  • To prevent fraud or unauthorized activities
  • To service providers assisting in delivering our services

6. Your Rights

You have the right to access, update, or delete your personal information. If you wish to exercise these rights, please contact us.

7. Changes to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly.

 

 

 

Refund Policy

Last Updated: 2025-03-19

1. Introduction

At HIC Server - Host India Company Server, we strive to provide the best web hosting and IT solutions. However, we understand that circumstances may arise where a refund is requested. This Refund Policy outlines the conditions under which we accept refund requests.

2. Refund Eligibility

We only provide a same-day money-back guarantee on Minecraft server hosting plans. Refund requests must be made within 5 hours of purchase. After this period, or for services other than Minecraft hosting, all sales are considered final and non-refundable.

3. Non-Refundable Services

The following services are strictly non-refundable under any circumstances:

  • Domain registration fees
  • VPS hosting
  • Dedicated server plans
  • Cloud solutions
  • Managed IT services
  • Custom server configurations
  • Any additional services or add-ons provided
  • IXSV VPS – Non-refundable if high CPU usage, abuse, or incoming DDoS activity is detected.

4. How to Request a Refund

If you are eligible for a refund, you must submit a refund request within 5 hours of purchase by contacting our support team via:

  • Email: support@hicserver.com
  • Phone: +91 9124306892
  • Live Chat: Available on our website https://hicserver.com

Your refund request must include the following details:

  • Full name
  • Email address
  • Phone number
  • Order ID
  • Reason for the refund request

5. Refund Processing

If your request meets our refund policy criteria, the refund will be credited within 7 business days. Refunds will be issued to the original payment method used during the purchase. Any transaction fees or currency conversion charges incurred during the refund process will be the responsibility of the customer.

6. Chargebacks and Disputes

Initiating a chargeback without following our refund request process may result in account suspension or termination. We encourage customers to contact our support team for assistance before taking any further action.

7. Changes to the Refund Policy

HIC Server reserves the right to modify this Refund Policy at any time without prior notice. Please check this policy periodically for updates.

 

 

 

Acceptable Use Policy

Last Updated: 2025-03-08

1. Introduction

At HIC Server - Host India Company Server, we are committed to providing reliable and secure hosting solutions. This Acceptable Use Policy (AUP) outlines the rules and restrictions for using our services. Failure to comply with this policy may result in account suspension or termination.

2. Prohibited Activities

Users must not engage in the following activities while using our services:

  • Hosting, promoting, or distributing illegal content, including but not limited to child exploitation, hacking tools, or pirated software.
  • Using our services for fraudulent, deceptive, or misleading activities.
  • Launching DDoS attacks, phishing attempts, or any form of cyber-attacks.
  • Sending spam, bulk emails, or unsolicited advertisements.
  • Unauthorized access, scanning, or probing of systems, networks, or data.
  • Hosting content that promotes violence, terrorism, or discrimination.
  • Using excessive server resources that negatively impact service performance.
  • Engaging in activities that violate any applicable laws or regulations.

3. Enforcement

HIC Server reserves the right to investigate any violation of this policy and take appropriate actions, including but not limited to:

  • Suspending or terminating services without notice.
  • Reporting violations to law enforcement agencies.
  • Charging penalties for abuse of services.

4. Reporting Violations

If you become aware of any violations of this AUP, please report them immediately to our support team:

5. Changes to this Policy

HIC Server reserves the right to update this AUP at any time without prior notice. Users are responsible for reviewing the policy periodically.

 

 

 

Contact Information

Last Updated: 2025-03-08

For any questions regarding this Acceptable Use Policy, please contact us:

Company Name: HIC Server - Host India Company Server
Address: Odisha, India, PIN Code 756001
Phone: +91 9124306892
Email: contact@hicserver.com
Website: https://hicserver.com

 

Legal Owner: Satya Swarup Das
Company: HIC Server - Host India Company Server